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Resolving Conflict
Articles by Monica A. Frank, Ph.D., Clinical and Sport Psychologist


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Self-Growth
"Passive-aggressive communication seeks to control the emotions of others and thereby, control their behavior. Typically, this communication style seeks to express anger in an indirect manner."
Crazy-Makers: Passive-Aggressive PeopleI'm sure you've dealt with individuals who have caused you to be so frustrated that afterwards you scratch your head asking "Am I crazy?" Most likely you just had an encounter with a passive-aggressive person. Such encounters may include sarcasm, shifting blame, saying one thing while meaning another to name a few. For instance, I used to know a co-worker who was very skilled at giving back-handed compliments such as "You look great! You must be doing something different" as well as sarcasm disguised as a compliment "Oh, I hear you've managed to pull off another miracle." The problem with these kinds of Download Relaxation and Cognitive Self-Talk Exercisescomments is that if you try to confront them about the insult, you will be accused of not understanding, "I didn't mean it that way" or of misinterpreting, "You must have a problem to think that. I was just trying to compliment you. Sorry I didn't word it right to suit you." As a result, you end up looking like the bad guy, feeling frustrated, and asking yourself, "Am I crazy?" And the other person walks away blameless.  READ MORE...

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Conflict in the Workplace One rarely sees David and Susan more than a few feet from each other at work. The thought of Susan increases David’s heart rate, while Susan’s thoughts do likewise every time David is near. The way they look into one another’s eyes tells their co-workers, “You don’t really belong here.” Even their boss feels a bit awkward when the heat between them borders on the inappropriate.

A passionate relationship beginning to bloom? No. David and Susan are two co-workers locked in what seems to be an incurable conflict at work. Their situation illustrates how conflict can affect us at our job. Conflict may not only take a toll on our physical body (as it did on David’s racing heart), but it often occupies our thoughts and causes us a great deal of emotional distress. As we saw in the situation with David and Susan, conflictual behavior impacts not only those involved in the conflict, but also those who have no part in it. As most of us spend approximately one-third of our adult lives in the workplace, conflict in this setting can’t be easily dismissed as unimportant. In fact, failing to address such conflict may have implications for our “non-working” lives. As a result, it becomes important for each of us to understand how conflict arises in the workplace, and what steps we can take to deal with such conflict.  READ MORE...

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For Women Only: How to Have the Relationship of Your Dreams If women could just change one thing, they would find that they could have almost everything they want in a relationship. Of course, I'm talking about women who are married to the average decent non-abusive man. I don't know how often I've heard a woman say, "But I shouldn't have to ask." Frequently, they have all sorts of expectations of their partner and become resentful and angry when he doesn't fulfill those expectations. However, when I ask what he said when they asked for what they wanted, they either respond with "I shouldn't have to ask" or with "I told him once. I shouldn't have to keep telling him."

These attitudes are self-defeating and often destructive to a relationship. If women could learn to ask for what they want and ask often, many women could have the relationship of their dreams. When I tell women this, then they typically respond, "But he'll think I'm nagging him." The problem with this thinking is that women don't understand how men communicate.  READ MORE...

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What to Do When Your Partner's Jealousy Threatens to Destroy Your RelationshipI had some good questions on my website regarding handling a partner's irrational jealousy.  The reason I wrote the article What to Do When Your Jealousy Threatens to Destroy Your Marriage for the individual with the problem jealousy is because until that person decides to make changes nothing can be done to eliminate their jealousy.  That article has been very popular and many people have indicated to me that they are trying to change their behavior after reading it.  However, there are many other people who are not recognizing their jealous behavior and so their partners are writing to me asking what to do.
     Just because the person with the jealousy problem is the only one who can change it doesn't mean that there is nothing that you, as the partner, can do about your partner's jealousy.  However, the steps you can take may be very challenging and don't come without risk.  If you truly want a chance for your partner to change, the best place to start is with yourself.  By changing how you respond to your partner's jealousy you will develop a greater understanding of how difficult it is to make changes.  This increases your empathy for your partner especially if he/she is trying to make changes.  However, it may also make you less tolerant of someone refusing to recognize their problem or do anything about it.  This could be a healthy thing for you because you are less likely to remain in a destructive relationship.  READ MORE...

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Rational Approach to the Holidays Holidays are often a joyous reunion for many families--a time of happy memories, a time of sharing, a time of renewing ties. Many people look forward to the holiday season with excited anticipation. However, many people look forward to the holiday season with trepidation. Often, holidays are stressful times because problems within families that can be ignored from a distance become readily apparent with the close contact of family gatherings. What is supposed to be a pleasant time becomes a nightmare.  READ MORE...

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Crazy-Makers: Passive-Aggressive People I'm sure you've dealt with individuals who have caused you to be so frustrated that afterwards you scratch your head asking "Am I crazy?" Most likely you just had an encounter with a passive-aggressive person. Such encounters may include sarcasm, shifting blame, saying one thing while meaning another to name a few. For instance, I used to know a co-worker who was very skilled at giving back-handed compliments such as "You look great! You must be doing something different" as well as sarcasm disguised as a compliment "Oh, I hear you've managed to pull off another miracle." The problem with these kinds of comments is that if you try to confront them about the insult, you will be accused of not understanding, "I didn't mean it that way" or of misinterpreting, "You must have a problem to think that. I was just trying to compliment you. Sorry I didn't word it right to suit you." As a result, you end up looking like the bad guy, feeling frustrated, and asking yourself, "Am I crazy?" And the other person walks away blameless.  READ MORE...


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